Return Terms and Conditions
To initiate a return, we require a receipt or proof of purchase. A “Return Authorisation” number must be issued by 3D Printing Solutions prior to the return of any goods. Goods returned are to be referenced by this number, or they will not be accepted.
To be eligible for a return, your item must be complete, unused and in the same condition that you received it. It must also be in the original packaging with no damage and suitable for re-sale as new. Shipping charges on the initial purchase is non refundable.
Returning items after 30 days is not allowed as your purchase is final and no returns will be accepted.
Acepted returns are to be sent to 3D Prinitng Solutions or the Distributor as advised by 3D Printing Solutions with freight to be prepaid by the customer. All returns must include trackable shipping and shipping insurance. We cannot guarantee that we will receive your returned item or that your item will arrive without damage.
Refunds (if applicable) Once your returned item(s) is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Where the refund is approved, your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 14 days.
We abide Australian Consumer Gaurantee Rights and Laws:
More Consumer Rights and Information can be viewed here: https://www.sa.gov.au/topics/citizens-and-your-rights/consumer-rights/refunds-and-returns
Non-returnable items:
Gift cards Downloadable or software products