Website and Ordering FAQ

Ordering

Online Store
Through our secure online store, customers can browse our range of products, add products to their cart and track the fulfilment details of their order.

Click here to visit our online store.

Retail Store

Visit our public showroom and retail store in Parahills West (South Australa) to compare and discuss the right 3D printing solutions for your application. Our retail store is a fantastic option for local customers.

Purchase Order  (Government Departments, Schools & Universities)

Verified school, university and government departments can email us an official purchase order.

Send purchase orders to  or go to our contact page here

If you have any questions don't hesitate to contact us!

     

Credit Card

Mastercard - Visa
We do not charge any credit card fees.
Credit Card transactions are processed through Eway, Australia's number 1 secure gateway.

Paypal   

Credit Terms (Government Departments, Universities, Schools)

We provide credit terms for verified government departments and education organizations who place an official purchase order.

Direct Deposit

If your business prefers to pay by EFT / Direct Deposit we can send a Tax Invoice for payment either call us on 0418 827 556 or go to our contact page

We currently deliver Australia Wide

Dispatch Details

Where possible we attempt to get orders dispatched the same day. As some couriers collect very early in the morning same day dispatch is not always possible

We currently use these delivery Services:

Flat Rate Shipping

Australia Post Parcel Post

Sendle

Express Services

Australia Post Express Post

TNT Express Air and Road

Toll Ipec Express

Local Metro Area

APD local courier  SA Only

Delivery method depends on the size and weight of your order and your location

Delivery Time

Delivery times depends on the Product being shipped, the delivery method and your location. This can be from Same day in South Australia to 2 to 7 Business Days interstate.

Checking your delivery progress

We will update your order delivery details in the shipping section of your order as goods are dispatched.

 

We offer free delivery where orders are valued at $150.00 or more accross Australia.* 

Note: Due to the large weight / size of some products, a small selection of products are not eligiable for free shipping. We have noted these cases on the products store page.

If your order is under $150.00 you can simply estimate shipping by clicking the Estimate Shipping Button in the Shopping Cart as shown below.

Depending on the Value, Weight and Size you will be offered multiple delivery options or Free Delivery

 

Yes we do require all customers to create a user login / account to purchase from our store. This gives us your details in case we need to contact you in regards to your order. Also by having an online account profile you can see tracking details for your order and also your order history.

Warranty

Our Warranty and Guarantee complies with The Australian Consumer Law
All printers and other products are covered under a "Manufacturer’s Warranty" in addition to Australia Competition and Consumer Commission Guarantees.

Please refer to our complete Warranty Terms and Conditions Here

Return Terms and Conditions

To initiate a return, we require a receipt or proof of purchase. A “Return Authorisation” number must be issued by 3D Printing Solutions prior to the return of any goods. Goods returned are to be referenced by this number, or they will not be accepted.

To be eligible for a return, your item must be complete, unused and in the same condition that you received it. It must also be in the original packaging with no damage and suitable for re-sale as new. Shipping charges on the initial purchase is non refundable. 

Returning items after 30 days is not allowed as your purchase is final and no returns will be accepted.

Acepted returns are to be sent to 3D Prinitng Solutions or the Distributor as advised by 3D Printing Solutions with freight to be prepaid by the customer. All returns must include trackable shipping and shipping insurance. We cannot guarantee that we will receive your returned item or that your item will arrive without damage.

Refunds (if applicable) Once your returned item(s) is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Where the refund is approved, your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 14 days.

We abide Australian Consumer Gaurantee Rights and Laws:

More Consumer Rights and Information can be viewed here: https://www.sa.gov.au/topics/citizens-and-your-rights/consumer-rights/refunds-and-returns

Non-returnable items:

Gift cards Downloadable or software products

 

Need Help?

Dont know where to start? Or which filament will suit your application?

We have a broad range of support options including Telephone Support

  Contact Us